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SLS ChatBot - Shopee
ChatbotAutomationInternal ToolsProcess Optimization
Developed internal chatbot to streamline troubleshooting and operational tasks.
Project Details
An intelligent internal chatbot for Shopee that automates troubleshooting workflows and operational tasks, significantly reducing manual intervention and resolution time for common issues.
Key Features
- Integration with monitoring and logging systems
- Automated incident response and remediation
- Knowledge base integration for self-learning capabilities
- Task automation for routine operational procedures
Technical Challenges
- Securely integrating with multiple internal systems
- Developing a robust conversational flow for complex troubleshooting
- Creating a feedback loop for continuous improvement
- large scale of data processing from logs and monitoring systems